Get Support

Enter a Support Ticket

Fill up the form and our Team will get back to you within 24 hours.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

More Onder Resources

The ultimate homeowner guide for new home buyers

Free GuidesRead

Why the housing market is in a down turn

Free GuidesRead
FAQs to bring contractors and homes together

We help homeowners every step of the way.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud
What about my investment properties?
Have an investment property within our service area? Yeah, we can help with that also - let us know your setup by emailing and we’ll get back to you about special pricing for investment properties.
Is there a typical Onder member?
Young families with ridiculously complicated schedules… Busy professionals burning the midnight oil… Weekend warriors that prefer to be on an airplane, on the mountain or in water with their free time… Recently retired seniors looking forward to their next chapter of leisure… Sound like you? You might benefit from an Onder membership! Onder was built to let homeowners focus their attention on the more enjoyable, and important things in their lives. Not worrying about how to fix a leaky toilet.
Why should I get an Onder membership?
You're busy. You have a lot of things on your mind and you know the cost of managing your house is more than just the dollar cost of repairs. It takes time and energy to properly care for your home. We’re the duck legs under the water… taking the time necessary to manage your home so you don’t have to. The Onder membership is the one refrigerator magnet needed to get stuff done under the roof and around your home. We save you time and money by taking care of the home before issues arise.
What is the "Onder Promise"?
We’re proactive: sending skilled home technicians on a regular basis to help you avoid complicated, preventable, and expensive home problems later. We’re available: quickly addressing any issue or project on demand around the home with our network of skilled, vetted service providers.
What does “Onder” mean?
Onder is our promise to be “On top of everything under the roof”.
I signed up - what’s next?
Welcome to Onder! We’re truly thrilled to have you onboard and part of the Onder community. The first thing you’ll see when you sign up is your personalized Onder dashboard. This is where you go to track your home care and request support. You’ll also hear from one of our home account managers to set up your home onboarding visit. This is an opportunity for us to get to know you and your home better so we can establish a home care plan built just for you! We try to have your home onboarding session within the first few weeks of signing up depending on availability. In the meantime, you can let us know what projects you have that you would like to start. Our home team is ready to support you immediately.
Who are the people coming to my home?
Depends on the type of project. Seasonal maintenance visits are handled by one of Onder Field Technicians. General maintenance follow ups will either be with one of our Field Technicians or a trusted, vetted vendor that we use for these types of visits. For everything else, Onder taps into our private network of vetted, skilled partners and specialists. When we recommend a vendor, rest assured knowing that they’ve been thoroughly vetted by us. All of our partners are licensed, bonded and insured and have an existing track record of service excellence in their field.
What do you charge for projects not covered by the subscription?
We try to make pricing transparent and simple. For our base OnderCare members, we charge $125/hr for any general maintenance task performed by one of our field technicians. For jobs performed by one of our vendor partners, we source competitive rates and will charge a 10% processing fee on top of the vendor rate to cover our expenses. You’ll know the costs of all projects before we send someone to your house. Of course, if you are an OnderCare+ member, you’ll receive a discount to those rates, plus you get the seasonal preventative visits!
Can an Onder representative be at my house when vendors arrive so I don’t have to be there?
That’s a great idea and something we hope to provide in the future! We currently don’t ask for access to your home when you’re not around.
What if something goes wrong?
We stand by the work done by our professionals and will work with you till you’re happy. For projects done by our partner network, we are your advocate and are on your side to make sure the job is done to your liking.
Is there anything you don’t do?!
We’re still an early stage startup, so there are certainly some projects beyond our scope. We aren’t equipped to manage large remodels or construction projects that would require an active GC. We can help you source a GC, but it won’t be us. Also, if you have an emergency outside of our operating hours, we will try to help, but there will be times where our responsiveness may not match the urgency of an immediate emergency. If you have an emergency, like a gas leak or a fire, please call your local authorities (i.e. the fire department) for assistance!
Can I provide a gift membership to a friend, family member or a client?
Absolutely! Contact us to learn more about our gifting opportunities Are you a builder, real estate agent or other professional looking to delight your clients with a proactive subscription that provides immediate, and ongoing, value? Let us know at